Support

Here to help.
Usually same day.

Answers to the common questions below. Still stuck? Write to us. A real person reads every message.

How do I start and end a fast?

On Today, tap Start fast now. To end it, tap End fast. You can also start or end a fast from the widgets, the Live Activity, Control Center or your Apple Watch.

My fast started earlier than I tapped Start

On Today, tap Started … with the pencil under the ring and pick the right time. The grams recalculate.

How do I change my fasting window or meal times?

Go to You › Plan. Change the fasting window (16:8, 18:6 and so on) and your last meal. Your reminders follow.

How do I switch between pounds and kilograms?

You › Units: Metric (kg, cm) or Imperial (lb, ft and in). Fat burned is always in grams.

How do I edit or remove a workout?

Tap the workout’s badge on the ring, or its row under Activity this fast, then change it or tap the trash icon. Removing a workout imported from Apple Health keeps it in Health but takes it off your fast.

Apple Health isn’t importing my workouts

Open the Health app › Sharing › Apps › Unpause and allow Workouts. Then in Unpause, turn on Import from Apple Health in the + menu or in You. Workout import is part of Unpause Plus.

How do I add the widgets?

Touch and hold your Home Screen, tap Edit › Add Widget and choose Unpause. For the Lock Screen: touch and hold it › Customize › add a widget under the clock.

How do I restore or cancel Unpause Plus?

Restore: open the paywall (or You) and tap Restore. Cancel: Settings › your name › Subscriptions › Unpause. Your Plus features stay until the end of the period you’ve paid for. Lifetime is a one-time purchase, so there’s nothing to cancel.

How do I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

I got a new iPhone. Will my fasts come with me?

Yes. Unpause syncs your fasts, weigh-ins, workouts and settings through your private iCloud. Sign in with the same Apple ID, install Unpause and open it; your data arrives in a moment. You › Sync shows the status. It works between your iPhone and iPad too.

How do I delete my data?

Your data is on your devices and in your own iCloud, never on our servers. Deleting the app removes it from that device. To remove the iCloud copy too: Settings › your name › iCloud › Manage Account Storage › Unpause.

Fasting safely

Listen to
your body.

Unpause is a tracking tool, not medical advice. Fasting isn’t right for everyone.

Talk to a doctor before fasting if you:

  • are pregnant or breastfeeding
  • are under 18
  • have had an eating disorder
  • have diabetes or take medicine that lowers blood sugar
  • have a medical condition or take regular medication

During a fast: drink water; black coffee and plain tea are fine. Stop and eat if you feel dizzy, faint, shaky or unwell. The streak can wait.